Return/Refund Policy
🛍️ Refund & Cancellation Policy – MyLuxury Lane Enterprise
This policy outlines the terms under which you may cancel an order or request a refund for products or services purchased via the Platform.
🔄 Cancellation Terms
- Cancellation requests are accepted within 3 days of placing the order.
- Cancellations may not be processed if:
- The order has already been communicated to the seller/merchant.
- Shipping has been initiated or the product is out for delivery.
- In such cases, you may refuse delivery at the doorstep.
💸 Refund Charges
- A refund processing fee of ₹100 or more may be deducted from each refund issued or requested through MyLuxury Lane Enterprise.
📦 Damaged or Defective Items
- Report any damaged or defective items to our Customer Service Team within 3 days of receipt.
- The seller/merchant will verify the issue before approval.
- If the product differs from its description or does not meet expectations, notify us within 1 day of delivery. Our team will assess and respond accordingly.
🛡️ Manufacturer Warranty
- For products covered under manufacturer warranty, please contact the manufacturer directly.
⏳ Refund Timeline
- Approved refunds will be processed within 3 business days.
🔁 Return & Exchange Eligibility
- Requests must be made within 1 day of delivery from myluxurylane.com or myluxurylane.in.
- After 1 day, returns, exchanges, or refunds will not be accepted.
- To qualify:
- Item must be unused, in original condition, and in original packaging.
- Sale items may not be eligible for return or exchange.
- Exchanges are only offered for items found to be defective or damaged.
🚫 Non-Refundable Advance (COD)
- Advance payments made via GoKwik Cash on Delivery at checkout are non-refundable under all circumstances.
🚫 Non-Returnable Categories
- Certain product categories may be exempt from returns or refunds. These will be clearly identified at the time of purchase.
📩 Return Processing
- Once your return/exchange is received and inspected, you will receive an email confirmation.
- If approved after quality check, your request will be processed in accordance with our policy.
